Privacy Policy

 

PDRONE LLC dba Dents & Dings
Last updated: [Insert publication date]

Dents & Dings respects your privacy. This Privacy Policy explains how PDRONE LLC dba Dents & Dings (“we,” “us,” or “our”) collects, uses, and protects information when you visit https://www.fixmyhail.com/, request an estimate, contact us, use our services, or participate in our customer-service text messaging program.

Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and mailing address.

• Vehicle information and details about the damage or services requested.

• Photographs or videos submitted for an estimate or repair inquiry.

• Information you provide about an insurance claim.

• Messages, appointment details, and other customer-service communications.

• Your text messaging preferences and records of SMS consent.

Website Usage Information

Our website may collect information such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This information helps us understand website use, troubleshoot problems, and improve performance.

How We Use Your Information

We use information to:

• Respond to questions and estimate requests.

• Evaluate vehicle damage and prepare estimates.

• Schedule appointments and coordinate requested services.

• Communicate about repair progress and vehicle pickup.

• Assist with insurance-related matters when requested or authorized.

• Send customer-service text messages within the scope of your consent.

• Operate, secure, and improve our website and business systems.

• Maintain business records and meet applicable legal obligations.

How We Share Information

We may provide information to service providers that help us operate our website, manage customer communications, maintain business systems, or provide requested services. These providers may use the information only to perform services on our behalf.

When requested or authorized, we may share relevant vehicle, estimate, or repair information with your insurer or other parties involved in your repair.

We may also disclose information when required by law or reasonably necessary to address fraud, security incidents, or threats to safety.

The SMS Privacy provisions below limit how mobile opt-in data and SMS consent information may be shared.

SMS Privacy and Text Messaging

Customer-Service Messages

If you opt in, Dents & Dings may send customer-service text messages about your inquiry, estimate, appointments, repair progress, or vehicle pickup. Message frequency varies. Message and data rates may apply.

Consent to receive text messages is voluntary and is not a condition of purchasing services. Visiting our website or providing a phone number alone does not enroll you in our texting program.

If you text us first, we may respond to your inquiry within that conversation. We will obtain additional consent before enrolling you in recurring notifications.

Protection of SMS Opt-In Data

Mobile opt-in data and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or transfer SMS consent. Mobile opt-in data and SMS consent information are excluded from the general information-sharing provisions elsewhere in this policy.

We may provide this information to providers of our text messaging service solely as necessary to deliver and operate that service on our behalf, or disclose it when legally required.

Opting Out and Getting Help

Reply STOP to unsubscribe from text messages. You may receive one final message confirming your request. Further program messages will stop unless you opt in again.

Reply HELP for assistance, call (210) 637-1139, or email info@fixhail.com.

You may also contact us by telephone or email to withdraw your texting consent.

For additional details, review our Terms of Use and SMS Messaging Terms.

Cookies and Analytics

Our website may use cookies and similar technologies to support website functions, remember preferences, and understand how visitors use the site.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may use Google Analytics to understand website traffic and usage. Depending on its configuration, Google Analytics may collect information about your device and interactions with our website. Learn more about Google’s practices in its Privacy Policy.

Data Security and Retention

We use reasonable safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

We retain information as reasonably necessary to provide requested services, maintain business records, document consent and opt-out requests, resolve disputes, and meet applicable legal obligations.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you. We will respond as required by applicable law and may need to verify your identity.

Some information may need to be retained for legal obligations, business records, or to ensure that we continue to honor an opt-out request.

You can also manage cookies through your browser and withdraw your text messaging consent at any time.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 through our website.

If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

Links to Other Websites

Our website may contain links to websites operated by other organizations. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy as our practices or applicable requirements change. We will post the revised policy on this page and update the date above. We will provide additional notice when required by law.

Contact Us

For privacy questions or requests, contact:

PDRONE LLC dba Dents & Dings
11115 Iota Drive
San Antonio, TX 78217

Phone: (210) 637-1139
Email: info@fixhail.com
Contact page: https://www.fixmyhail.com/contact-us/